Privacy Policy | Scranton Plumbing Expert
Effective Date: January 1, 2026
At Scranton Plumbing Expert, located at 139 N Main Ave, Scranton, PA 18504, accessible from https://scrantonplumbingexpert.com, one of our primary commitments is the privacy and security of our visitors and clients. This comprehensive Privacy Policy document outlines the types of information collected, recorded, and maintained by Scranton Plumbing Expert and how we responsibly utilize it.
Information We Collect and How We Gather It
When you interact with our website, request a service estimate, or communicate with our dispatch personnel, we may collect personally identifiable information necessary to evaluate your property's plumbing infrastructure and coordinate on-site technician dispatch. This includes:
- Contact Information: Full name, telephone number, email address, and physical residential or commercial service address in Scranton or surrounding Lackawanna County municipalities.
- Plumbing System Details: Information regarding the nature of your plumbing symptoms, property type (single-family, historic double, commercial facility), appliance make/model, and urgency level.
- Technical Web Log Data: Non-identifiable diagnostic information such as browser type, operating system, referring pages, and visit timestamps used exclusively to evaluate site performance and ensure mobile responsiveness.
How We Responsibly Use Your Information
Your personal information is utilized strictly to fulfill your plumbing service requests and support operational service delivery:
- Scheduling on-site plumbing inspections, emergency service visits, and maintenance consultations.
- Transmitting written, line-item estimates, invoices, and post-service warranty documentation.
- Contacting you via telephone or email to provide dispatch updates or arrival notifications.
- Complying with municipal building permit filings and Pennsylvania Uniform Construction Code requirements where applicable.
Information Sharing & Third-Party Non-Disclosure
Scranton Plumbing Expert maintains a strict policy against selling, trading, renting, or leasing your personal information to third-party marketing brokers or lead aggregators. We only share customer data with:
- Direct Operational Personnel: Our licensed technicians and customer support dispatchers responsible for servicing your plumbing system.
- Municipal Permitting Authorities: Local code officials in Scranton or neighboring boroughs when an official plumbing or gas inspection permit is mandated by law.
- Lending Partners (Upon Explicit Request): If you apply for plumbing financing for major sewer replacements or repipes, your application data is transmitted directly to the authorized home improvement lending partner with your explicit consent.
Data Security & Storage Integrity
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. All form transmissions are encrypted using standard Hypertext Transfer Protocol Secure (HTTPS).
Cookies & Tracking Technologies
Our website uses minimal, functional cookies necessary to ensure smooth page navigation, remember form input during active sessions, and analyze anonymous traffic metrics. You may adjust your browser settings to decline cookies without impairing your ability to browse our educational content or contact our dispatch team.
Consumer Privacy Rights & State Protections
Under applicable consumer privacy standards and Pennsylvania fair trade practices, you possess distinct rights regarding your personal records. You may request copies of the contact information and work orders maintained in our active dispatch records, request correction of outdated address details, or request that your contact information be archived.
Digital Communications & Text Messaging Consent
When you provide a mobile phone number for service coordination, we use SMS solely to send appointment confirmations, technician arrival notifications, and electronic invoices. We do not participate in automated third-party marketing broadcasts or unsolicited bulk text campaigns. You can opt out of non-critical text messages at any time by replying STOP or notifying our office directly.
Children's Privacy Protection
Our website is intended exclusively for property owners, property managers, and adult decision-makers requiring plumbing contracting services. We do not knowingly solicit or collect personal data from individuals under 18 years of age. If a minor has submitted personal details through our form, please notify us immediately for prompt record deletion.
Contact Our Privacy Coordinator
If you have any questions or concerns regarding this Privacy Policy, please contact Scranton Plumbing Expert directly at 139 N Main Ave, Scranton, PA 18504, call +1 (570) 707-6648, or email our administrative office at info@scrantonplumbingexpert.com.